HomeServe Connect

Centralising operations to improve quality of service and reduce costs

The challenge:

HomeServe provides home emergency insurance cover and repairs for millions of customers in the UK and many more worldwide. Their vision is to be the world’s most trusted provider of home repairs and improvements. In addition to their insurance and repairs business in the UK, they also offer smart device installations through a vast network of engineers.

How we met it:

We partnered with HomeServe to improve and support their bespoke field service management system for smart device installation business nationwide. The system offers a sophisticated suite of components to manage the full lifecycle of installations, from capacity management to booking, completion and billing. It also provides a fully trackable and auditable process with quantified customer feedback.

Our role:

Digital strategy, user experience & design, application development, and support.


Ruby on Rails | API design & development | Enterprise app deployment


“The Pixie Labs team are a real pleasure to work with. They have developed a fantastic understanding of the HomeServe business that enables them to come up with creative and effective ideas. They always focus on properly defining the problem before rushing to a solution. Projects are delivered impressively quickly and the quality of their work is consistently excellent.”

Mike Hilliar, Head of New Product Development


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